Privacy Policy
1. Who We Are
Marine Service Network is a marine service marketplace and lead generation network operated by Marine Reach Digital, based in Orlando, Florida, powered by Marine Reach Digital. We connect boat owners across the United States with vetted local marine service specialists including boat repair mechanics, fiberglass and gelcoat repair specialists, boat detailers, marinas, yacht charter companies, and other marine service providers.
Our website is located at www.marineservicenetwork.com. You can contact us at support@marineservicenetwork.com.
2. Information We Collect
When you submit a service request through our website or through our advertising lead forms, we collect the following information:
- Your full name
- Phone number
- Email address
- Your location or city
- The type of marine service you are requesting
- Any additional details you provide about your boat or the service needed
- Your preferred time to be contacted
We may also collect standard technical information when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This information is collected automatically through standard web analytics tools including Google Analytics and the Meta Pixel.
3. How We Use Your Information
We use the information you provide for the following purposes:
- To match you with a vetted local marine service specialist in your area
- To share your contact details with one or more relevant service providers so they can contact you with a free estimate
- To follow up with you regarding your service request if needed
- To improve our service matching process and overall user experience
- To send you relevant updates or offers related to marine services if you have opted in
- To measure the performance of our advertising campaigns
4. How We Share Your Information
We share your information only in the following ways:
- With marine service specialists: Your name, phone number, email, location, and service details are shared with vetted specialists in our network relevant to your request. These specialists may contact you directly to provide a free estimate.
- With service providers: We use third-party tools including CRM software, email platforms, and form processing services to manage leads and communications. These providers are bound by confidentiality obligations.
- As required by law: We may disclose your information if required to do so by law or in response to valid legal requests.
We do not sell your personal information to third-party advertisers, data brokers, or any unrelated businesses.
5. Facebook and Social Media Lead Forms
If you submit your information through a Marine Service Network lead form on Facebook or Instagram, your information is collected via Meta’s lead generation platform and transferred to us. By submitting a Facebook or Instagram lead form you agree to both this Privacy Policy and Meta’s Privacy Policy.
Information collected through social media lead forms is subject to the same terms described in this policy and will be used to connect you with a local marine specialist.
6. Your Consent to Be Contacted
By submitting a service request through our website or lead forms, you expressly consent to be contacted by Marine Service Network and by one or more vetted marine service specialists in our network. Contact may be made by phone call, text message, or email. Standard message and data rates may apply for text messages.
You may opt out of communications at any time by replying STOP to any text message, clicking unsubscribe in any email, or contacting us at support@marineservicenetwork.com.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. We use tools including Google Analytics and the Meta Pixel to understand how visitors interact with our site and to measure the effectiveness of our advertising campaigns.
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website. By continuing to use our site you consent to our use of cookies.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purpose for which it was collected, typically for a period of up to 24 months. After this period your information is securely deleted or anonymized. You may request deletion of your data at any time by contacting us.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of marketing communications at any time
- The right to request that we not share your information with third-party service providers
To exercise any of these rights please contact us at support@marineservicenetwork.com.
10. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted information to us please contact us immediately and we will delete that information promptly.
11. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information please contact us:
- Email: support@marineservicenetwork.com
- Website: www.marineservicenetwork.com
- Business: Marine Reach Digital / IK Media Solutions, Orlando, Florida